Job Information
The LEGO Group Senior Customer Operations Advisor in Shanghai, China
Senior Customer Operations Advisor
Location Shanghai, Shanghai, China
Job ID 0000020609
Category Supply Chain
Job Description
Are you an expert who can support our China operations team to delivery phenomenal service level to different partners?
Here is a phenomenal job opportunity for you to provide strong customer proposition and driving customer service both happiness and differentiation to catch up the fast-paced business in China.
We hope you can:
Order management processing
Receive orders from external and internal customers, handle orders in SAP system within relevant order management rules and regulations; build and supervise the delivery; reconciled with customer. Candidates should have order to cash knowledge and skillful interpersonal skills with customers.
Support in Projects
Understand project management concept, better to have experience on project management. Have collaboration sprit to work with other project members on timeline tracking, conflict handling, risk escalation and problem solving.
Product availability tracking
Understand the product flow and value chain from plant to DC to store. Be able to supervise product status and inventory status.
Performance analysis and customer meetings
Track order management and delivery related KPI, find the gap with target and take action to close the gap. Regular communication forum with customer on performance and customer pulse.
Continues Improvement
Have continues improvement attitude to find improvement opportunities on daily work and then take action to improve or ask for help.
We hope you have:
⚫ Bachelor’s Degree or above
⚫ Minimum of 35 years working experience in customer operations or supply chain from big MNC, retail industry would be preferred
⚫ Must be a phenomenal teammate and able to work collaboratively and proactively with peers.
⚫ Proficient use MS office tools, especially on excel and PowerPoint.
⚫ Have experience of ERP system and be interested in learning new systems.
⚫ SAP R/3 skills would be an advantage.
#LI-SZ
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.