Job Information
The LEGO Group Senior Customer Operations Advisor in Shanghai, China
Senior Customer Operations Advisor
Location Shanghai, Shanghai, China
Job ID 0000015861
Category Supply Chain
Job Description
Are you interested in working in Operations team and deliver phenomenal service level to different customers?
Bring your energy and expertise to the table and contribute to make a business impact and secure to deliver our business ambitions!
Core Responsibilities:
Order management :create order and drop delivery note in SAP system, closely collaborate with stakeholders e.g., customers, demand planner, warehouse/logistics to ensure the optimal flow of goods based on OMrules and regulations. Proactively clean open orders and follow up with variance between order/quotation.
Customer claims and returns :Support customer claims and returns, including investigate claims ensuring that required information is accurate,processed in agreed timelinesand complaint with approval process; coordinate the return of physical goods with customers, warehouse/logistics staffsand creation of credit and debit notesaccordingly.
Fill rate reporting to customers and internally. Take follow-up actions if needed.
Order to Cash proess governance, be able to handle some ad-hoc requests e.g., monthly reconciliation, customer ship-to change coordination with customer logistics function, etc.
Other proactive support e.g., share CCC certifications, Customs declaration form, etc to customers with certain approval process.
Play your part in our team succeeding
You will be part of Operations team and have chance to work with both internal and external partners.
Through the daily operations and collaborations with partners, you might get a wholistic view about the overall process and strong knowledge not only in customer operations area but also in other functional areas, eg. Warehouse/distribution, planning, import/export etc.
Do you have what it takes?
23 years working experience in customer operationsorrelevant function.
College degree or above is preferred.
Have experience of ERP system and be interested in learning new systems.
Proficient use MS office tools, especially on excel and PowerPoint.
Fluent English both in verbal and written.
Detail oriented, Continuousimprovement mindset.
Good commutation skill, Collaboration mindset.
Retail industry or FMCG background would be preferred.
No relocation assistance is offered for this position.
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What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO ® team today.