Job Information
The LEGO Group PRODUCT LEADER – CUSTOMER EXPERIENCE, LEGO® RETAIL (D2C) in London, United Kingdom
PRODUCT LEADER – CUSTOMER EXPERIENCE, LEGO® RETAIL (D2C)
Location London, United Kingdom
Job ID 0000017104
Category Project / Program Management
Job Description
We’re looking for a progressive Product Leader to takeour digital shopper experiences on LEGO.comto anotherlevel! You will motivate and inspire product managers,teamsand stakeholders to work together, finding ways to deepen our understanding of the needs of our consumers and shoppers around the world, so that we can deliver some awesome, unique LEGO®experiences that will create lifelong consumer loyalty and value to the LEGO Group.
Role:
Reportingdirectly to theHead of Product for LEGO®Retail,you willbe responsible fordefining the productportfoliostrategyforallCustomerfacing digital experiences across our LEGO®Retail channelsand touchpoints,leading product managersandindirectly leadingproductteams to deliversignificantvalue to our customers and business.
You willdefine andprovideclarity on theportfoliovision andportfoliostrategyso that productteamsunderstand thecoreproblemsthat need to be solved and havea clear definition of success, using the OKR framework.
You will be a people leader ofup to8 product managers, taking on responsibility for their development, empoweringthem and providing them with psychological safety to fail and learn.
You will be driven by qualitative and quantitative data - obsessivelymonitoringmetrics and user research findings to optimize our products to improve engagement and retention of our shoppers.
As part of the P roduct L eadership T eam , you willbe responsible forone of our pillars in our annual ‘People Plan’ (Development, Culture or Collaboration), as well as jointly responsible for the culture,wellbeingand reputationof our team.
Together with the head of design and engineering leaders youwill:-
Work together to turn productportfoliostrategy into execution.
Ensure every product squad has the right resourceand capability,
Remove obstacles to enable teams to optimizetheir ‘value, flowandquality’measures.
Monitor value delivery againstOKRs and hold product teams to account.
Together with our stakeh olders (particularly VP eCommerce,VP of Digital Content, VPMembershipand their teams), youwill:-
Co-leadsome of our biggest development programmes (e.gMembershipand Personalization)
Co-createexcitingproductvisions andstrategies thatdeliver the required business value.
Championgreat collaboration between stakeholders and product teams, encouraging small but effective ‘service team’ ways of working,so that we canfind solutionsthat can be scaledinto high-performing and revenue-generating concepts.
As a hands-on visionary leader, youwillbe able tofind the balance betweenrolling your sleeves uptowork with your teamsand looking at the bigger picture to execute growth and development, always driven by data and end-user experience.
Key Accountabilities:
Establish a shared vision across key stakeholders by building consensus on strategies and priorities leading to product executionfor both short and long term.
Create clarityof strategy for yourteams andset annual portfolio Objectives and Key Results.
Improve the experience for our customers and deliveragainst theOKRs.
Manage, support and coach product managers so that they can leadproductteamsthroughthe ideation, development, and launch of innovativeproductsand features.
Champion the customer – seek out ways to get close to the customer and be the voice of the customer.
Create a culture of experimentation and obsession with end usersand data.
Drive acommunity basedapproach for learning from each other, be active in the product and design community.
What we’re *looking for: *
· Demonstrable experience as a Director of Product where you havecreated product strategy, created followship from stakeholders and product teamsand deliveredthe desired value for customers and the business.
· Proven ability in building and leading high performing product teams, inspiring and empowering them to work towards common goals.
· An innovative flair – you haveexperience of finding the ‘unique’ in USP.
· Experience in managing complex products,remainingagile in an ever-changing environment.
· A strong critical thinker who is open to productive, intellectually stimulating debate.
· Curiosity,creativityand flexibility; be ready to take initiative and get your hands dirty.
· An enthusiastic self-starter who can manage projects autonomously, with the ability to toggle between attending to detail and steering company vision.
· A strong networker with strong stakeholder management skills.
· Strongleft and right brain; known for creativity but also for analytical thinking and rigorous testing,measurementand iteration to drive continuous improvement.
Join the global LEGO ® team
What’s in it for you? Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Build your career brick by brick at the LEGO Group.
Applications are reviewed on an ongoing basis. however, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.